My Sister has three year old twins and has her hands full, not to mention she is going through a painful divorce.
So when it comes to Mums care, it’s just little old me with the supposed help of carers.
Of course when the care agency told me the 4th I tried to bring it forward but I was told by the Manager she was going on holiday and they were lacking staff the W/E of 2/3. Hardly reassuring…
I really do just want to hand over a cheque for 5 days, which is more than he deserves. I still have the £35,500 invoice and the txt telling me he had been to my house for the third time demanding instant payment.
As safeguarding are now investigating him, do you think he’d dare complain?
Thanks for explaining. I was able to get the carer company we wanted back by accepting slightly different times. In the grand scheme, probably best to wait a few days.
I still think he’s taking the proverbial.
You don’t even know what the room rate really is at the moment, without a contract.
I’d withhold payment until you saw a contract.
I just want the Man and the home out of my life.
It’s so hilarious that he’s gone from knocking on my door demanding money, to cowering in his office and sending a Nurse out to ask about payment. I just pray more complaints have been made and he is in serious trouble.
A month ago he was holding the door open and thrusting invoices in my hand, now he won’t even face me, the ultimate coward,
Unfortunately, We’ve had no choice but to pay the March invoice, I assume we’ll never see a penny back. So the plan is to leave Mum in the home for another week while sorting out the final touches on the care plan and equipment we might need.
You DID have a choice Stephen. We said not to pay it.
I echo Bowling Bun. Have the LA told you the timeline for the safeguarding case? Don’t let that fall through the cracks. There ought to have been an assessment, careplan and contract spelling out costs and invoicing schedules, amoungst other things.
I am very concerned that you say the extra time will give a chance to get all the equipment ready for your mother. That should already be in place, shouldn’t it? Did the OT come through as originally planned?
I don’t want my Mum being made a victim, I am very protective and having seen what this manager is capable of I am terrified of giving notice.
The equipment has been delivered, very different to being ready. Our chosen Carers are on site Monday to check it out and get it ready.
Mum and I are so lucky that the NHS has been so kind to us.
I’m glad the equipment came and that the carers are coming to get everything ready. Im wishing you well sorting stuff out.
My Sister has given notice (for the second time), direct to the managers e-mail, copying myself and our Social Worker along with several other people in.
So no denying he’s received it this time. She made it very clear that Mums room will be vacated by the end of March and as Mum is fully paid up until the end of March there are to be no financial repercussions.
It will be interesting to see how he reacts to my Sister taking charge of the financial situation, will he attack her verbally like he did with me?
Do I write of the March payment and let him walk away with it, or (please don’t scream) let Mum stay in the home another week or two just to burn through some of the funds Mum has spent rather than go in his pocket?
I’d get out and be done with.
Have you ever been given a contract? Because in the absence of a contract, they can’t say that there is any notice period at all! Under these circumstances, your mum could leave tomorrow and should be entitled to a full refund of any unused days. However, this would require you to stand up to this man and not allow yourself to be bullied any more.
As to your comment about not wanting mum to be a victim, hasn’t she been one all along?!
Without a contract you still don’t know if the invoices are even correct.
Have you been in touch with CQC, the Care Quality Commission, yet?
Now complicated by saying your mother would now be out by end of March, if I understand correctly. I completely agree that you need a contract and need to follow through with your own safeguarding compliant.
Bare in mind that to take this to the ombudsmen, I believe you need to have gone through the carehome’s complaint procedure which you ought to have been given along with, or as part of, the contract.
I don’t know your dear mother but isn’t she supposed to be coming home tomorrow? Doesn’t the new careplan with the new agency start tomorrow? I think you’ve made your plan and should stick with it.
Rereading, wasn’t your mother supposed to be home today?
We’ve never had a contract, the receptionist did ask me about signing one in front of the Manager. When I replied that it shouldn’t be me signing it they seemed annoyed. I wouldn’t be surprised if they’ve forced Mum into signing something, which I assume wouldn’t count for anything?
I’ll be chasing Safeguarding up today, I e-mailed the CQC a while back but have heard nothing back, I’ll follow that up too.
I said we were lucky with the NHS funding, but I’m also lucky with my Mum, she is a treasure. She never wants or asks for anything. She screams with joy everytime I visit her much to the amusement of the staff, then refuses to let go of my hand the entire time I’m there.
Mum was due home first on the 28th Feb, Carers couldn’t be arranged despite two weeks notice, the 4th we couldn’t organise transport.
Does anyone know anything about arranging wheelchair transport as I’m really struggling?
Is your mother signed up for Dial A Ride in her area, if the service exists? Have you got a taxi service in the area? Have you asked Social Services what’s available if you can’t use private car?
My experience of the CQC is they don’t handle specific complaints for individuals but rather collate them for the local inspector to consider at audit time.
Not sure what NHS service you’re referring to if your mother is self funded.
It’s so funny that I got talking to a lady called Margaret, she wants to go home, but the Nursing home messed up the urine test to keep her in another week, now she has done another. Margaret just wants to go home but they keep blagging her with lack of care packages…until the 6 weeks NHS funding runs out…
Or the owner gets his teeth into her and forces he to stay… I have named and shamed this owner, he gets so violent when it comes to money…
Hi Stephen, I’ve been wondering how you and your mother are getting on…
I’m pleased to announce that after several set backs, I now have everything in place, including transport. I’ll be going to Mums home at 2 o’clock on Tuesday to finally bring her home.
I’ve never seen her so excited, I told her four more sleeps (in the home) and she kept counting down on her fingers and insisting on telling every carer who walked past.
Now time for me to face up to reality, enjoy these last few days of freedom as come Tuesday I’ll be full time hands on again.
Wishing you well for Tuesday and beyond.